PokeSniper Support

Email support@pokesniper.app and we'll get back to you, usually within 2 business days.

How do I delete my account in the app?

Open PokeSniper, go to Settings > Delete account, review what will be deleted and confirm. Your account and its data are deleted right away. See Delete your account for details.

Can I delete my account without the app?

Yes. Email support@pokesniper.app from the email address on your account with the subject "Delete my account". We'll confirm the request and delete the account within 7 days. More on the account deletion page.

Do you keep my card photos?

Grade photos, no: they're deleted right after use, within 24 hours at most. When you confirm a card in Scan a Card, PokeSniper may keep that photo for up to 180 days to improve its own card recognition. These photos are never sold or shared, stored with restricted access, and you can opt out in Settings > Card recognition > Use my scans to improve recognition, which also deletes the ones already kept within 30 days. Live Scan video is never kept. If you allowed CardSight, photos it already received are covered by CardSight's terms; see the Privacy Policy.

Do credits expire?

Credits you buy never expire. Only a subscription's monthly allowance resets. PokeSniper doesn't sell purchases yet; this applies once it does.

Is a pre-grade estimate an official grade?

No. Estimate only. Not an official grade. A pre-grade estimate is PokeSniper's own guess at a card's condition from your photos, and a grading company may grade the same card differently.

Who can use PokeSniper?

PokeSniper is for adults 18 and older. You need an account (Apple, Google or email and password) to use it.